in Granada FAQ
Frequently Asked Questions
Why book with granadainfo and not with Airbnb, homeaway, booking.com etc.
The main reason is that it is usually cheaper. We always show the price that you actually pay and we don't have hidden costs such as cleaning. We never try to trick you. You can communicate with us using your real email and contact details rather than being censored by the agent. We are just normal people offering a personalised service and not a mega corporation. We have a very in depth knowledge of Granada and can help you with any aspect of your stay. We have been offering this service since 1998.
How do I find an apartment?
The best way to find an apartment is to
visit this page and do an availability search on the dates
you want. Then surf around and have a look at several. If you fill
in the form
on the page it will add the possible bookings to a sort of shopping
cart. When you are ready you can press the MAKE RESERVATION button
a full reservation.
Why is granadainfo.com a very good place to book apartments in Granada?
Our most important qualities are honesty, straight dealing and trustworthyness. We personally know all the places.
We don't advertise a very low price per night which is never actually possible. All prices have all taxes and extras included so no surprises. Any negative aspects of any place are always mentioned, eg on a hill, too many steps, not really in the centre etc. There are no call centres. Anyone who answers the phone at granadainfo speaks English perfectly, has at least 28 years experience of living in Granada and at least 15 years of experience helping people with any aspect of visiting Granada. Any problem that needs to be dealt with will get immediate attention and fast resolution. Granadainfo is like the type of hardware store that almost no longer exists because they have been run out of business by massive supermarket hardware stores. Do you remember when you could go to a shop and ask the advice of the shopkeeper who was an expert on what he was selling? Then after the purchase if anything went wrong you can actually speak to another human being in English who will be responsible for sorting out the problem - That is very much like granadainfo except as well as offering a good service we also offer the best prices, the best selection and the most useful information.
Is your apartment available?
All apartment pages have an availability link which shows the
current availability or just fill in the form on the page and press the
I don't speak Spanish is it a
To book and stay at the apartments you don't need to speak
a word of Spanish, there are normally at least 2 native English
speakers ready to help you on a fixed line and two mobiles. Not speaking
not an issue, however, your stay will be more enjoyable if you
can speak a bit of Spanish.
Almost all the user comments are very good. Are they edited?
When a bad comment comes in we investigate the problem and solve it. For example if we receive a comment about a dripping tap we will immediately get a plumber to fix the tap. Then once the problem has been fixed we would remove the complaint about the tap. We use the comments of the guests as a method of improving the quality of the apartments and as a way to drive continual improvement. If a place has problems which reoccur and are not rectified we stop working with them. Only places with a high standard of professional and customer service are allowed to be on granadainfo.com. This policy leads to a form of evolution in which only the best places survive.
Which apartments have the best price-quality ratio?
You can now see correct prices all ordered according to price. To see the cheapest prices just choose "Order by price" on the apartment search page
When can I enter the accomodation?
Generally speaking if nobody was in you room/apartment the night
before you can enter at anytime. If there was someone in you room the night
before, the people in it have a right to be there until 12 noon, then it
has to be
Apartments generally don't have a place where you can leave your stuff
so you may have to wait around a bit having a coffee on a teraza or something.
How long does it take from Granada
From landing time to arrival at the accomodation normally takes about
45 minutes. (if you come by taxi) click here for full info
Are there towels and sheets?
All apartments always supply towels and sheets.
I have a complex question about my stay in Granada?
No matter how complicated your question we will find the answer just
and we will find the answer. You can also find a lot of answers on this forum about Granada. granadaforo.com
We have a baby which is the best place?
Granada is very hilly so the best place would either a place where you can drive to or a place which is fairly flat. So on the search page either "Easy parking" "Reduced mobility" or both. Almost all places offere a free baby cot and babies are free.
How do I buy tickets for the Alhambra?
I strongly advise you to buy tickets in advance. Use this
page to find out how.
How far is the Alhambra from the
Granada is not a big city. The Alhambra is on a hill overlooking
Granada. All apartments are fairly near to the Alhambra. It would be a
mistake to choose an apartment just because it is nearer to the Alhambra.
What about parking?
Most apartments and hotels don't have their own parking
places but there are numerous public underground parking
spaces. The ones right in the centre can cost as much as 30 euros
per day. This is why we reccommend Severa
Ochoa which is 41 euros per week info
It is best to get a taxi from the parking to the accommodation on
arrival. We always supply
arrival instructions so that your arrival is as
is only useful
to the beach or to the mountains. Here are some notes for
car drivers. To see exact information on all the public car parks in Granada click here. On the on the apartment search page choose "Easy parking"
Do you know any good bars or
All the webpages Granadainfo.com about apartments have a link which shows all the interesting places within a 1km radius of the apartment. see example There are also lots of web pages of bars restaurants
etc. Just go to this
page and surf around. Also there is an interactive
map Granada is not very big so nothing is very far away. Each apartment has a page which shows important things near to each location. see example here
Which apartments have the best
The views from these places are really good. Hemingway Boabdil Naima Aixa6
I have special needs eg, elderly, wedding, mobility problems etc?
The best thing to do is to
and explain your requirements. That gives us time to work out the best answer. We have lived in Granada for 25 years so we will be able to give you good advice. We had so many weddings in one location we made a special page
It is best to book about 4 months in advance then
you can choose exactly which one you want.